Tutorials
Other documentationsCommunity
  • 👩‍🏫Tutorials for specific use cases
  • 🤝Customer Support
    • 💡Overview
    • 🧗‍♂️Getting started with data manipulation tools
    • 🧩Adding Customer Support-specific features
    • Integrating data and actions with your ticketing system
    • 📊Dashboards for KPI reporting
    • 👪Onboarding a CS Team
    • 🔎Building a Customer Finder app
  • 👋Customer Onboarding
    • 💡Overview
    • 🧗‍♀️Getting Started with Forest Admin
    • 💅UI Customization
    • 🤖Advanced Customization
    • 🔁Automating Processes with Workspaces & Inboxes
    • 📈Analytics & Reporting
    • 🔐Team Access Control & Collaboration
    • 🗄️Data Security
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On this page
  • Overview
  • Read and manipulate user data with ease
  • Display and facilitate access to user data
  • Collaborate with your teammates
  1. Customer Support

Getting started with data manipulation tools

This tutorial will guide you through each step needed to create a Customer Support tool using Forest Admin.

PreviousOverviewNextAdding Customer Support-specific features

Last updated 7 months ago

Overview

No matter which type of installation you've chosen, Forest Admin will auto-generate an admin panel on top of your application. It means the core features of every admin panel are available out-of-the-box, and most of them are necessary to perform day-to-day operations in Customer Support.

If you need support with installing and deploying Forest Admin, go to the .

Read and manipulate user data with ease

To access user data for customer support, use the admin panel as the single source of truth. After creating a project and connecting a data source, you will be able to see a table view, with all the collections, and the ability to add, edit, and delete user data.

Table View: Read and manipulate your data with ease

Search and filter your results

Segment your results for quick access

If you need to apply a specific set of filters on a regular basis, it's a good idea to save it as a segment. We created one to display only blocked users. To create a Segment, activate a layout editor, click on the cog just next to the collection you want to edit, and select the Segments tab.

Export your data with ease

You can always export the data you need, in the format you need. It's possible to export all data at once, or a specific set of data after applying a filter or a segment.

Display and facilitate access to user data

Rapid access to user data is necessary for every Customer Support team member. However, every company is unique, and there is no one UI that fits them all. Forest Admin gives you three types of views that gather the most important information and actions about your users that can be customized with a WYSIWYG editor: Summary View, Details View, and Explorer View.

It is important to set up your admin panel and create smart fields and smart actions before customizing the views.

Summary View

Details View

The next tab, Details View, displays all the user's information by default. You can hide and rearrange elements, but you can't customize it further.

Explorer

The Explorer view allows you to quickly preview relationships between your data, even when they are multiple levels deep. For example, you can quickly access orders placed by a specific user. The view is available out-of-the-box, but you need to customize it.

You can also use both in parallel - Summary and Details for a quick preview, and Workspaces for more advanced spaces.

Collaborate with your teammates

Customer Support is almost always teamwork that requires keeping in touch with other team members and logging different activities. Both are possible on Forest Admin thanks to two features: Collaboration and Activity.

Activity logs

You can follow the trail of modifications on any customer's record to stay on top of everything related to specific customers.

Full project-related activity logs are available from the left-side menu, allowing accountability at key points through an extensive searchable activity log.

Admins can also export all activity logs.

Collaboration view

Besides the automated logs, on Forest Admin it's also possible to leave notes, tag team-mates, and assign tasks to them. Everything is available on one page, in the Collaboration tab.

Most Support activities start with finding a customer that needs it. Later in the guide, we will show you .

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A Summary View allows you to quickly gather the most important information about each record, e.g. a user and available actions. They are customizable with a no-code drag-and-drop visual editor. In this example, we built a basic view that allows you to preview the user's data, reset a password, change a plan, and anonymize this user. Go to the next section of the guide () to learn how to create such action buttons.

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Instead of taking advantage of Summary and Details Views, you can create a , that gives you many more customization options.

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Read more about the table view in the documentation.
Read more about customizing the table view with a WYSIWYG editor.
how to build a custom user finder with no code
Read more about the search feature in the documentation.
Read more about segments in the documentation
Adding Customer Support-specific features
Read more about summary views in the documentation
Read more about the Explorer View in the documentation
Workspace
Read more about the Collaboration features in the documentation
technical documentation
The first view of Forest Admin
A window that allows to create a new plan out of the box.
Search box and advanced filters are available out-of-the-box
The example of a segment showing only blocked customers.
Export is also available out of the box
Summary View in the editor mode
Summary View: The end result. The action buttons: Reset a password, Change a plan, and Anonymize a user need to be created, as they are not available out-of-the-box.
Activity log on a customer record
General project-based activity log, available from the left sidebar.