Please be sure of your agent type and version and pick the right documentation accordingly.
This is the documentation of the forest-express-sequelize and forest-express-mongoose Node.js agents that will soon reach end-of-support.
forest-express-sequelize v9 and forest-express-mongoose v9 are replaced by v1.
Please check your agent type and version and read on or switch to the right documentation.
This is still the latest Ruby on Rails documentation of the forest_liana agent, you’re at the right place, please read on.
This is the documentation of the django-forestadmin Django agent that will soon reach end-of-support.
If you’re using a Django agent, notice that django-forestadmin v1 is replaced by v1.
If you’re using a Flask agent, go to the v1 documentation.
Please check your agent type and version and read on or switch to the right documentation.
This is the documentation of the forestadmin/laravel-forestadmin Laravel agent that will soon reach end-of-support.
If you’re using a Laravel agent, notice that forestadmin/laravel-forestadmin v1 is replaced by v3.
If you’re using a Symfony agent, go to the v1 documentation.
Please check your agent type and version and read on or switch to the right documentation.
Display Zendesk tickets
This section shows you how to create a smart collection to list the tickets of your Zendesk account.
Declare the Smart Collection Zendesk Tickets
First, we need to declare the smart collection in your project based on the API documentation. As an example, here the smart collection definition for Users:
Some fields are available for filtering or sorting using the Zendesk API. To allow this on the Forest UI, simply add the keywords isFilterable and isSortable in your field definition.
Implement the Smart Collection route
In the file routes/zendesk-tickets.js, we’ve created a new route to implement the API behind the Smart Collection.
The logic here is to list all the users of your Zendesk account.
routes/zendesk-tickets.js
const express = require('express');
const { PermissionMiddlewareCreator } = require('forest-express-sequelize');
const router = express.Router();
const permissionMiddlewareCreator = new PermissionMiddlewareCreator(
'zendesk_tickets'
);
const { getTickets } = require('../services/zendesk-tickets-service');
// Get a list of Zendesk Tickets
router.get(
'/zendesk_tickets',
permissionMiddlewareCreator.list(),
(request, response, next) => {
getTickets(request, response, next);
}
);
Implement the get Route
The section above help you display the list of all Zendesk tickets. But you'll need to implement also the logic to display the information of a specific ticket.
This is going to be very similar. We just need to implement a new endpoint to get an individual ticket from the Zendesk API.
services/zendesk-tickets-services.js
async function getTicket(request, response, next) {
return axios
.get(
`${ZENDESK_URL_PREFIX}/api/v2/tickets/${request.params.ticketId}?include=comment_count`,
{
headers: {
Authorization: `Basic ${getToken()}`,
},
}
)
.then(async (resp) => {
let record = resp.data.ticket;
// Serialize the result using the Forest Admin format
const recordSerializer = new RecordSerializer({
name: 'zendesk_tickets',
});
const recordSerialized = await recordSerializer.serialize(record);
response.send(recordSerialized);
})
.catch(next);
}
