Please be sure of your agent type and version and pick the right documentation accordingly.
This is the documentation of the forest-express-sequelize and forest-express-mongoose Node.js agents that will soon reach end-of-support.
forest-express-sequelize v9 and forest-express-mongoose v9 are replaced by v1.
Please check your agent type and version and read on or switch to the right documentation.
This is still the latest Ruby on Rails documentation of the forest_liana agent, you’re at the right place, please read on.
This is the documentation of the django-forestadmin Django agent that will soon reach end-of-support.
If you’re using a Django agent, notice that django-forestadmin v1 is replaced by v1.
If you’re using a Flask agent, go to the v1 documentation.
Please check your agent type and version and read on or switch to the right documentation.
This is the documentation of the forestadmin/laravel-forestadmin Laravel agent that will soon reach end-of-support.
If you’re using a Laravel agent, notice that forestadmin/laravel-forestadmin v1 is replaced by v3.
If you’re using a Symfony agent, go to the v1 documentation.
Please check your agent type and version and read on or switch to the right documentation.
View tickets related to a user
Now, let's say we want to access the tickets for a user of my database. We are going to use the email address as the foreign key between the database model (Users table) and Zendesk tickets.
First, we need to create the between Users and zendesk_tickets as follows:
Then, we need to implement the Smart Relationship route. This route will query the Zendesk tickets related to the user's email (requested field on zendesk_tickets).
routes/users.js
const { getTickets } = require('../services/zendesk-tickets-service');
router.get(
'/users/:userId/relationships/ze_requested_tickets',
async (request, response, next) => {
// Get the user email for filtering on requester
const user = await users.findByPk(request.params.userId);
const additionalFilter = `requester:${user.email}`;
getTickets(request, response, next, additionalFilter);
}
);
Now, you should see the requested tickets for a user:
