# View tickets related to a user

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## View tickets related to a user

Now, let's say we want to access the tickets for a user of my database. We are going to use the email address as the foreign key between the database model (`Users` table) and Zendesk tickets.

First, we need to create the [Smart Relationship](https://docs.forestadmin.com/documentation/reference-guide/relationships/create-a-smart-relationship) between `Users` and `zendesk_tickets` as follows:

{% code title="forest/users.js" %}

```javascript
collection('users', {
  actions: [],
  fields: [
    {
      field: 'ze_requested_tickets',
      type: ['String'],
      reference: 'zendesk_tickets.id',
    },
  ],
  segments: [],
});
```

{% endcode %}

Then, we need to implement the Smart Relationship route. This route will query the Zendesk tickets related to the user's email (requested field on `zendesk_tickets`).

{% code title="routes/users.js" %}

```javascript
const { getTickets } = require('../services/zendesk-tickets-service');

router.get(
  '/users/:userId/relationships/ze_requested_tickets',
  async (request, response, next) => {
    // Get the user email for filtering on requester
    const user = await users.findByPk(request.params.userId);
    const additionalFilter = `requester:${user.email}`;
    getTickets(request, response, next, additionalFilter);
  }
);
```

{% endcode %}

Now, you should see the requested tickets for a user:

![](/files/Sq6S6zRMwaJJFqZrNPdm)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.forestadmin.com/documentation/reference-guide/integrations/zendesk/view-tickets-related-to-a-user.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.